Job Description

User Experience Design Intern (Summer 2027| Hybrid | Grand Rapids, MI)

At Vervint, we believe that experience plays a vital role in any digital project, product, or initiative. And we believe that design researchers, service designers, and UX/UI designers play a critical role in ensuring that everything we create is designed and built for the people who will use it. As an intern at Vervint, you will have the opportunity to make a real impact with your thinking and skills.

Thinking ahead, seeing beyond, and building together Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech — believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech. With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different — for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.

What you will accomplish in this role (based on your skillset and area of focus):

• Deliver exceptional service to our internal and external clients
• Support execution of internal and external projects from conception through delivery
• Help conduct user research to uncover key insights, inform innovation, and inspire design
• Participate in the design and facilitation of discovery, alignment or innovation sessions and other client-facing meetings
• Contribute to overall project quality and success by wholly owning or assisting with the production of project deliverables (i.e. product roadmaps, user personas, service blueprints, user flows, user stories, journey maps, alignment diagrams, sketches, wireframes, prototypes, visual concepts, strategic communication)
• Build and maintain close relationships with our partners in development, QA, client services as well as other design team members to ensure that all requirements and design decisions are clearly understood and delivered
• Develop an understanding of consulting practices including client services, budgeting, timelines, and processes

What you bring to this role:

• Minimum two years of study or experience in experience design, qualitative research, service design, web design, graphic design, industrial design, human factors design, or other related disciplines
• Ability to synthesize information and communicate difficult and unfamiliar concepts in plain language
• Sketching, wireframing, and prototyping skills (Figma, InDesign, Zeplin, Miro and Marvin are our core tools)
• User research, journey mapping, service blueprinting, persona, or jobs to be done experience
• Familiarity with human-centered design and design thinking
• Willingness and drive to learn new skills (including any of the above you may not have today) and adopt new ways of working
• Comfort with some level of ambiguity

You Belong. At Vervint, we embrace all the facets of identity that make you — you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life. Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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