Job Description
ABOUT ADVACARE
AdvaCare Pharma produces and distributes a wide range of medical products under our brands to more than 65 countries, but what makes us different than others in the industry is our dedicated mission to bring essential healthcare to those that need it most in underserved, developing countries.
WHY WORK AT ADVACARE?
We are a fast growing, dynamic, and well organized company offering excellent growth opportunities and valuable experience in sales, international business, client development and negotiation. According to our present and past account managers, the skills acquired are game changing for their career paths. We provide real world experience and new perspectives on how to develop valuable capabilities.
Our staff is comprised of young, motivated and passionate nationals from China, USA, Spain, Italy, Russia, Indonesia, Peru… just to name a few. Our company structure, being a matrix organization (mostly horizontal), is highly organized yet flexible. Working environment is friendly and we value a strong work-life balance for our team members. An open-door policy allows all employees the ability to speak their mind to improve company culture, processes and environment.
JOB DESCRIPTION
AdvaCare Pharma is seeking a highly motivated Sales Account Manager to manage and develop a portfolio of international distributor accounts. This role combines account management, commercial negotiation, order coordination, and distributor development within an international business environment.
As the primary point of contact for assigned customers, you will manage the relationship throughout the sales and order lifecycle—from RFQs and negotiations through production, packaging, documentation, and shipment—while coordinating closely with internal departments to ensure customer requirements are met accurately and on schedule.
You will also be responsible for understanding your distributors’ markets, procurement cycles, challenges, and growth opportunities in order to strengthen relationships, expand product ranges, and increase account revenue.
This position is ideal for someone who is organized, proactive, detail-oriented, commercially minded, and confident communicating with international customers. Comprehensive training will be provided, with strong opportunities to develop skills in international sales, negotiation, account management, and business development.
This role requires high attention to detail, multitasking skills, strong time and project management skills, and most of all a desire to grow, succeed and be part of a team.
KEY RESPONSIBILITIES
1. Manage assigned international distributor accounts and serve as the primary point of contact throughout the sales and order lifecycle.
2. Process RFQs with the objective of converting opportunities into orders, including customer negotiations, pricing, quantities, product specifications, packaging, documentation, and commercial requirements.
3. Prepare and manage Sales Quotations, Proforma Invoices, Sales Contracts, and other required customer documentation.
4. Coordinate customer orders with Purchasing and other internal departments to ensure production, packaging, documentation, and shipment requirements are completed accurately and on schedule.
5. Monitor RFQs, orders, milestones, deadlines, and outstanding activities; proactively identify potential issues and coordinate solutions to prevent delays.
6. Maintain regular communication with customers to understand their market, procurement cycles, product needs, business challenges, and future opportunities.
7. Monitor distributor performance, annual purchasing commitments, Marketing Agreement requirements, and exclusivity terms, and follow up on underperforming or inactive accounts.
8. Coordinate customer packaging requirements, approvals, promotional materials, and relevant marketing support with internal departments.
9. Manage customer quality complaints from initial reporting through investigation, communication, documentation, and final resolution.
10. Conduct customer meetings, including order-related meetings, transition meetings, and Quarterly Business Reviews (QBRs), and maintain accurate records in the ERP system.
11. Maintain complete and accurate customer, RFQ, order, and activity information in Odoo while ensuring compliance with company SOPs and established processes.
REQUIRED SKILLS & COMPETENCIES
• Excellent written and verbal communication skills in English
• Strong negotiation and customer relationship skills
• Excellent organization, time management, and multitasking abilities
• Strong attention to detail and accuracy
• Proactive problem-solving and follow-up skills
• Ability to manage multiple customer accounts, RFQs, and orders simultaneously
• Strong coordination and teamwork skills across different departments
• Commercial awareness and confidence when communicating with customers
• Strong sense of responsibility, ownership, and accountability
• Ability to work effectively within established processes and deadlines
QUALIFICATIONS:
• Must currently reside in China (Shanghai preferred)
• Must hold a valid and transferable work permit
WHAT WE'RE LOOKING FOR
We are looking for a highly motivated individual who is genuinely interested in international business and is prepared to make a minimum two-year commitment to the position. Previous industry-specific experience is not essential, as comprehensive training will be provided. However, the successful candidate must be willing to learn, open to feedback, adaptable, and motivated to continuously develop their skills and knowledge.
We offer strong opportunities for career advancement, professional growth, and personal development for employees who demonstrate initiative, commitment, and strong performance.
LANGUAGES:
• English: Native or fluent proficiency required
• French: Useful, but not required
• Other languages: An advantage, but not required
BENEFITS
• Work visa
• Fully paid annual leave
• Fully paid sick leave
• Comprehensive training and onboarding
Job Tags
Full time, Work visa, Flexible hours