Job Description

ADP is hiring a Director, Product Management

In this role, you will be responsible for HR offerings with ADP Workforce Now, the leading mid‑market all‑in‑one HCM solution serving over 100,000 clients and consistently rated as "Top Product for HR Teams" by G2 Crowd. You will lead a team of 4‑7 product managers, and work closely with multiple ADP tech teams of developers, user experience experts, and others, in addition to clients and business leaders, to set the strategic product foundation to achieve market success. You'll also be accountable for the uncompromising quality of our products.

Your day‑to‑day will focus on product delivery and innovation with engineers, architects, your product management team, and clients to create easy‑to‑use, elegant solutions that present a seamless client experience. You will be responsible for taking what you deliver on your product roadmap into the marketplace. You will work with product marketing and the sales organization to integrate the products into sales plans and match your growth and market share targets. You will work with the Client Service and Implementation teams to ensure an effortless implementation process and client experience that results in strong client retention. You will collaborate and communicate with Senior Leaders and business partners to gain alignment and a consistent strategy across all markets.

What you’ll do

• Product Strategy and Go‑To‑Market:
  • Develop cross‑product strategies with aligned, multi‑year roadmaps to improve products. Partner with product leaders within and across ADP's portfolio of products, business stakeholders, and development teams at ADP.
• Customer Experience and Market Orientation:
  • Define and communicate the broader product ecosystem to stakeholders.
  • Proactively organize teams across products to collect customer insights as products and markets evolve.
  • Understand competitors and the market to help identify and strategize around new partnerships or acquisition targets to broaden or enhance a product portfolio.
  • Create storylines, conceptualizing the holistic user experience.
  • Design, create, and deliver presentations on tax‑payroll and other functions, utilizing advanced level of knowledge.
• Measurable Outcome Focus:
  • Know which KPIs to track across products to drive product OKRs.
  • Anticipate and address roadblocks in product roadmap & development to keep projects on time and in scope.
• Product Leadership and Impact:
  • Proactively organize teams across products to collect customer insights as products and markets evolve.
  • Generate and propose new products and features to stakeholders. Challenge engineering and business teams to design suites of products beyond individual solutions.
  • Anticipate new features across products, prioritizing them to maximize NPS, retention, and unit growth.
  • Speak confidently about the technology used in each product, including associated benefits and drawbacks.
  • Mentor and coach peers and lower‑tenured PMs through deliveries and effectiveness.

Experience

• 10+ years of experience managing an agile design‑driven, user‑centered product and development team supporting the delivery of web/mobile based product(s).

To Succeed In This Role

• You’ll have a Bachelor's degree OR equivalent.
• Patience and dedication, with the ability to navigate complex environments through product thinking and leadership style.
• Proven ability to partner effectively across functions, in complex organizations.
• Strong communication and presentation skills, including the ability to communicate technical issues simply and convincingly to help drive fast decisions.
• Experience researching industry trends, usage analytics, competitive insights and applying to product strategy & roadmap.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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