Job Description

Patient Service Assistant

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location:

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Part time

Scheduled Weekly Hours: 24

Department: Food & Nutrition Svcs-Patients

Work Shift: UR - Day (United States of America)

Range: UR SEIU 024 H

Compensation Range: $18.75 - $25.44

The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.

Responsibilities:

Responsible to assemble, serve, and collect all patient meals, between meal snacks and floor stock. Maintains sanitation of work areas and follows sanitary food practices at all times.

Supervision and direction exercised: Patient Service Assistant Manager, Assistant Director of Food and Nutrition, Food and Nutrition Services

Machines and equipment used: Microwave, oven, refrigerator, freezer, coffee maker, food and meal carts, telephone, pager.

Typical duties:

• Assembles and delivers patient trays for breakfast, lunch, and dinner meals in a timely manner to ensure temperature retention. Use judgment in approaching patients and families and in satisfying their requests for adjustments within their prescribed diet. In this capacity, serves as an effective representative of the hospital to patients, families, and visitors.
• Passes all nourishments as well as fills water pitchers. Pass all tube feedings and infant formulas.
• Passes all patient specific menus. Assists with patient menu selection on the telephone or at bedside.
• Collects and submits all completed patient menu selections. Communicates patient preferences and requests for nourishment's to the Diet Technician as necessary.
• Collects all soiled meal trays from breakfast, lunch, and dinner meals. Also, moves soiled carts to elevator area.
• Records all patients in¿s and Out's. This includes amount of food eaten and liquid consumed by all patients being monitored.
• Maintains appropriate levels of floor stock by completing a daily inventory and filling the "Blue Orders" as necessary. Stocks the blue orders supplies on assigned units.
• Responsible for supplying all necessary late trays and substitute selections for patients. Consults with the Dietetic Technician or Nutrition Services Supervisor and use judgment in adjusting trays for changes in patients' diet orders and/or new admission.
• Performs all assigned cleaning duties such as unit microwave, freezer, refrigerator, galley work surfaces.
• When microwaving trays, checks to see food is brought to proper temperature by using a thermometer to test.
• Assembles trays on the trayline for meal service to patients. Assists with limited food preparation, portioning, and serving both in the tray assembly area and on the units, when appropriate.

Qualifications: High School diploma with ability to understand, read, write, and speak English and with experience in a service environment; demonstrated ability to work independently; or an equivalent combination of education and experience.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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