Job Description

We are looking for a detail-oriented Fraud Analyst to support ecommerce order protection efforts for a telecom services organization in Phoenix, Arizona. This Long-term Contract position focuses on assessing online transactions, identifying suspicious activity, and helping reduce business risk through timely and accurate decision-making. The ideal candidate is comfortable investigating fraud-related issues, documenting findings, and collaborating with internal teams to address order concerns and customer-impacting issues.Responsibilities:• Evaluate online orders flagged for potential fraud and decide whether transactions should be approved, escalated, or stopped based on risk indicators.• Investigate suspicious ecommerce activity involving identity misuse, payment fraud, and shipment-related concerns while maintaining clear and accurate case records.• Review alerts generated by fraud screening tools and analyze transaction patterns to determine potential exposure to the business.• Coordinate with fulfillment centers and shipping partners when urgent action is needed to cancel, intercept, or redirect questionable orders.• Provide support during high-volume periods, including independent coverage during evenings, holidays, or other peak business times.• Contribute to reporting and trend analysis by identifying recurring fraud patterns and preparing information requested by leadership.• Assist with related customer service and investigative team activities as operational priorities shift.• Maintain organized documentation of findings, actions taken, and case outcomes to support ongoing fraud prevention efforts.

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