We are seeking a proactive, revenue-driven Customer Success Manager (CSM) to own the end-to-end customer journey for AgentPro, our AI-powered grant writing platform. You will ensure clients maximize value from our AI tools while coordinating with our grant delivery team to drive NPS, account retention, and growth.
As Customer Success Manager, your mission will be to:
This role is a perfect match for you if you are/have:
Key Performance Indicators (KPIs):
What you can expect upon joining our team:
Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world.
Businesses are expected to deliver on both profit and purpose and those that don't are falling behind. We're here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action.
We take pride in our diverse and growing team representing 20+ nationalities across 5 continents! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We're excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.
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